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FAQs

What is a personalized ID?

Did you know that Emergency responders are trained to look for a medical ID because it can help them deliver the immediate and effective treatment that you might need. If you become unconscious and unable to speak, a personalized medical ID bracelet or a personalized medical ID necklace can speak for you through its engraving. 95% of emergency responders check for medical identification around the wrist or the neck. Because of this, it is important for your medical ID engraving to be clearly understood by emergency personnel and to have the pertinent information that responders expect.

Who needs a engraved Id?

Help your helpers if necessary.
Medical emergencies can happen anytime and anywhere. Having a personalized ID with vital information, will help your helpers so they can treat you quickly and effectively. It is therefore important to engrave relevant information that is most pertinent for emergency medical personnel to know in the event you cannot communicate for your self.

We recommend engraving:

• Firts and last Name
• Tel in case of emergency – familiar, wife/husband (number different tan yours)
• Medical condition
• Current medications
• Treatment considerations/special information

Payment methods

YOUR PURCHASE WITH ID Personalized IS SECURE

When you purchase in our online shop, we have no access to your payment information or credit card details.

We use our bank’s and Paypal’s security payment gateways.

Payment methods:
• Credit card (Visa / Mastercard)
• Paypal

Warranty

Money-Back Guarantee:

If you are not fully satisfied with your Id Personalized when you receive it, you can return it within 15 days and you will be refunded (shipping cost not included).

Faulty or wrong item:
If the item you received is faulty or if we accidently send you a wrong item, we will immediately send you a new one at no charge.

Worn out product:
1 year warranty on stainless steel ID tags:

If over time your ID tag has lost readability, send us a picture and we will send you a new one with the exact same engraving. If the deterioration is due to deep scratches that do not occur under normal use, please understand that we cannot assume the full cost of the replacement. In these cases, we will offer a special discount for your new ID tag.

6 months warranty on the silicone bracelets (Neo clip not included):

Our silicone bracelets are very durable and don’t break if used correctly. Still, we offer a 6 month warranty agains breakage. Outside this period you can buy a new one at a very attractive price in our replacements section.

Delivery options

FREE SHIPPING

Spend CA$150 and enjoy Free Shipping.

EXPRESS DELIVERY SERVICE – 48H

No problem, if you are in a hurry we can produce and deliver your order on time.

SAFE WORLDWIDE SHIPPING

We always use courier service and in the unlikely event that your order gets lost, we will send it again at no charge.